Author Archive for Taylor

Book Review: Rework

Published by Taylor on March 23, 2010 in Book Reviews, Books, Business, Careers, Culture, Entrepreneurship and Productivity. View Comments

The dream employee for a lot of companies is a twenty-something with as little of a life as possible outside of work–someone who’ll be fine working fourteen-hour days and sleeping under his desk.  But packing a room full of these burn-the-midnight-oil types isn’t as great as it seems. [. . .]  You don’t need more hours; you need better hours.  When people have something to do at home, they get down to business.  They get their work done because they have somewhere else to be.  They find ways to be more efficient because they have to.

-Rework (affiliate link)

The 37 Signals team behind the project management software I and thousands of others use daily (Basecamp) published a new book laying out some of the principles behind their success.  They call Rework a “by product” of their business; the equivalent of a cookbook written by a chef confident enough that their mastery will still trump any upstart competitors armed with detailed instructions.  One of the ideas promoted in Rework, after all, is to strengthen and promote your business by teaching–customers, other business owners, even competitors:

[E]mulate famous chefs.  They cook, so they write cookbooks.  What do you do?  What are your “recipes”?  What’s your “cookbook”?  What can you tell the world about how you operate that’s informative, educational, and promotional?  This book is our cookbook.

And it’s full of direct, combative, written-with-purpose recipes for running an un-apologetically small but thriving business.  The book is organized into a series of brief essays on a variety of work topics; read on for a few passages I found particularly compelling and a special video dialogue where Jarred and I discuss the book:

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“It’s Always Been My Dream to Own a Joyless Moneypit”

Published by Taylor on March 18, 2010 in Business, Careers and Entrepreneurship. View Comments

As Ezra Klein neatly summarizes in his link to this story (an old link, but worth revisiting), “Opening a coffee shop is really hard.”  And yet, be honest: some part of you has imagined doing it.

I’m intrigued by the types of businesses that are so romantically attractive to would-be entrepreneurs (yours truly), midlife crisis corporate types, and ambitious retirees…despite being nearly impossible to launch successfully.  From the Slate story Ezra references about a nice couple who decided to chase their dream and open a coffee shop:

The dream of running a small cafe has nothing to do with the excitement of entrepreneurship or the joys of being one’s own boss—none of us would ever consider opening a Laundromat or a stationery store, and even the most delusional can see that an independent bookshop is a bad idea these days. The small cafe connects to the fantasy of throwing a perpetual dinner party, and it cuts deeper—all the way to Barbie tea sets—than any other capitalist urge. To a couple in the throes of the cafe dream, money is almost an afterthought. Which is good, because they’re going to lose a lot of it.

[...] Guess what, dear dreamers? The psychological gap between working in a cafe because it’s fun and romantic and doing the exact same thing because you have to is enormous. Within weeks, [my wife] and I—previously ensconced in an enviably stress-free marriage—were at each other’s throats. [...] Two highly educated professionals with artistic aspirations have just put themselves—or, as we saw it, each other—on $8-per-hour jobs slinging coffee.

The restaurant business can be worse.  Here’s one industry veteran’s warning to day-dreamers:

I had somebody approach me who had a very good job with a major company and an MBA from a prestigious university [and wanted to open a restaurant]. I looked at him and asked, “Is your career in danger?” He said, “No, but I’ve always loved food. I love to cook. I love to have parties.” I told him to invite 20 friends over, throw a great dinner party, and then take a stack of $100 bills and burn them one by one. It will be fun—and cheaper than opening a restaurant.

It’s easy to confuse the types of establishments we like to frequent with the types of enterprises we’d like to run.  Coffee shops embody a tremendous mythology based on the notion that since it’s so relaxing and fun to be a coffee shop patron it must similarly be painless and joyous to create that space for others.  Unfortunately, customers people can be unreasonable, stingy, fickle, and downright unpleasant when they’re low on caffeine or faced with a slightly-stale scone.

Almost any business can seem more glamorous and, frankly, easy to manage from the outside.  The trick is understanding enough about the good, the bad, and the ugly reality before jumping into a new industry or setting out on your own…while maintaining enough of that naivete and idealism to succeed, even in impossibly difficult endeavors.  No one dreams of owning a joyless moneypit that serves coffee or Italian food.  But the great coffee shops and Italian eateries are run by people who knew the risks and decided to give it a shot anyway.

Image of a presumably very happy and well-run coffee shop used under a Creative Commons license courtesy of Flickr user pellesten.

Reconsidering Personal Branding as a Concept and a Practice

Published by Taylor on December 18, 2009 in Careers, Culture, Lifestyle and Social Networks. View Comments

A thought on personal branding from my friend Luis Sandoval, from his latest newsletter:

Ski Slope

All of us have a level of personal value that in today’s connected community driven conversations, we can establish very quickly. This personal value relies heavily on the skills you hold and in how you use them. With access to social networks, online media outlets, and the ability to expand your network, personal branding can catapult you and the knowledge you have to new heights.

This strikes a chord with me, as I’m typically skeptical of “personal branding” as a discipline.  It always feels inherently phony; as something you do to hide anything that doesn’t fit in whatever box you’re carefully crafting for yourself.   But lately I’m giving in a bit to the personal branding evangelists, mainly because I’m gaining more and more confidence that who I am personally and professionally will, on balance, lead to more opportunities than disappointments if it is reflected online.

Part of what always bothered me about personal branding was a sense that you needed to be “on message” at all times. I first experienced social media in a purely social way as a college student on Facebook.  The evolution of social media into a tool for business, politics, and activism still hasn’t changed my prevailing view that certain social networks can and should remain social in nature.  Any friend of mine who seems “on message” on Facebook actually strikes me as being “incredibly dull.”  Thus, any attempt at message discipline on my part results in a bit of self-loathing: I worry that I’m becoming “one of those people” who seem unable to let their guard down long enough to genuinely converse with people online or publish an honest, unfiltered reaction to news or life events.

All of the personal branding experts (and blogging experts, for that matter) will tell you to pick a single topic and stick to it.  The word from social media “pros” is to develop expertise and build your reputation.  I’m interested in many different things, and I go through phases of intense interest in very random industries, issues, concepts, and hobbies.  I liken my consumption of online content to a continuation of the liberal arts education I so enjoyed.  As a result I have trouble focusing with any consistency on one topic, one angle, or one message.  Nowhere is this more apparent than, well, right here: the theme of this blog is “change.”  And to think, Jarred and I worried that would be too limiting.

But now I’ve come to view my own brand—and, by extension, the concept of personal branding—to be inclusive of both my authentic self (versus a caricature crafted for the internet) and of my varied, ever evolving interests.

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Worrying About the Real Time Web

Published by Taylor on October 25, 2009 in Culture, Sociology, Twitter and Web 2.0. View Comments

Paul Carr at TechCrunch as a long and thoughtful post questioning triumphialism about the real-time web.  Carr ties together experiences at a recent Weezer show (similar to the mobile-phone-armed masses I wrote about in this post) as well as his discomfort watching how social media  seems to be driven in the wake of disasters, and how perilous Twitter and other real-time communications can be in an environment like a jury room (an issue I’d like to see some lawyers respond to like this).  It’s well worth reading the full piece, which I’ll pull a few large chunks from here:

[The] real-time mentality – pictures/tweets or it didn’t happen – continues to seep into every aspect of our lives, both personally and professionally. Whereas once we might attend a conference to watch the speakers and perhaps learn something, today our priority is to live blog it – to ensure our followers know we’re on the inside; first with whatever news might be broken. And it’s not just journalists doing the live-blogging, but anyone with a laptop and a wifi connection.Worse still, we’re told that this is the future. The real-time web – a web where every single thought that enters our head, or image that passes our eyes, can be instantly captured, shared and archived for the approbation of our friends and followers. [..]

The assumption at all of these events is the same: real-time is where we’re heading; real time is good. Newspapers were good, cable news was great, blogs were better, instant attention bursts are best.

Hmmmm.

[...] it’s not just a question of micro-ego: when a juror is tweeting teasers from the jury room, part of them must know that a guilty verdict is much more exciting to their audience than one of innocence. How can that not subconsciously influence them? Likewise when we – the real-time generation – watch someone being attacked in the street or a plane crashing into our building and instinctively reach for our phones, can we be sure that our first impulse will be to dial 911, rather than firing up Tweetdeck or clicking the camera icon to ensure we get props for being there? I mean, really sure? In a perverse twist on the uncertainty principle, knowing that our behavior is being observed inevitably changes it for the more dramatic. Just look at reality TV.

And that’s when the real-time web – for all the attention it’s getting right now – starts to look less like a brave new world, and more like the path to a hideous dystopia. A world where our reaction to any event, no matter how serious, is influenced, not by what’s right, but by how it will play with our micro-audience. An audience that, thanks to Google and Microsoft’s wholehearted support of the real-time web, is about to get even bigger and more tempting.

When I wrote about some of these difficult questions, I defended those who would tweet and share and document their experience online out of the belief–one I still hold–that the enriching experience of the social web is our ability to be many places at once and maintain an ambient awareness (Jarred brought this term to my attention, and I love it) about the activity of those we love and those with whom we wish to be connected.  Ultimately, understandings of balance and moderation fuel this debate.  Journalists try their hardest not to “become the story.”  That mandate is hard to follow when we can all be at times documentarian, entertainer, friend, expert, citizen, community leader, the subject of news or the target of criticism.  The ubiquity of self-publishing tools (in other words, the social- and real-time-web) demands that we define for ourselves how far we will go, and at what cost (if at all) we will craft our reality to draw pageviews and re-tweets.

I think it is absolutely correct and important to question the real-time web.  But at this point, the “real-time generation” that Carr describes has arrived.  It is incumbent upon us–content creators and, perhaps more importantly, consumers–to embrace technology in ways that enrich our lives without detracting from the offline obligations that ultimately define our relationships with others and our commitments to values like integrity, honesty, and justice.

Ring Them Bells

Published by Taylor on September 18, 2009 in Music. View Comments

Sometimes the only way to break the silence is by playing music at a ridiculously loud volume.  Now is one of those times.  I’ve been absent for the blogosphere for quite some time, tending to incredibly important things like a life that is altogether new, amazing, and fulfilling thanks to the love of my incredible wife, an affectionate puppy, and many supportive friends.  I’m well, and I hope to write more now that the dust (good dust!) has settled.

In hopes of making this post more than a typical “I swear I’ll blog more often….starting NOW!” vow (I’d love to see statistics on how many blog posts start with some variation on this theme), I thought I’d share a mix that I created tonight for my friend Sam.  Sam hasn’t received his mix in the mail just yet (is it possible to ever find a blank CD lying around when you need one?  I think not), but it’s ok because there are a a few surprises left out of the online mix.

Enjoy the tunes.  I might blog more often, and I might not.  You’re busy people.  You understand.

I recommend listening to this playlist in a car at night or under headphones, just because those are my two favorite ways to listen to music.